PAbout LetzFair /ppAt LetzFair, we’re transforming the way people connect and experience events, trade shows, and business networking through our smart and scalable SaaS platform. /ppWe provide a powerful, AI-powered networking and matchmaking platform designed to enhance the experience of events, congresses, trade shows, and professional communities. We are committed to delivering innovative solutions to our clients, including event organizers, exhibition managers, congress producers, and community leaders, while ensuring a first-class customer experience at every stage. /ppWe’re growing fast and expanding across Europe. To support this growth, we’re looking for a Customer Success Account with excellent English skills, a passion for technology, and a customer-centric mindset. You will join our dynamic team and play a key role in building strong, long-lasting relationships with our clients. /ppWe are seeking someone who is analytical, data-driven, and tech-savvy, with excellent communication and interpersonal skills, strong problem-solving abilities, and the ability to manage projects independently. Motivation, creativity, initiative, and critical thinking are essential. /ppWhat you will do /ppAs a Customer Success Account at LetzFair, you will be the main point of contact for our clients, helping them unlock the full potential of our platform. Your responsibilities will include: /pulliSupporting clients in managing the platform (note: this is not a development role, no coding skills are required). The role will involve working with numerous international clients from different countries, for whom English will be the main language of communication. /liliManaging the full client lifecycle, from onboarding to renewal, while building and maintaining strong relationships with high-profile stakeholders. /liliEnsuring clear communication and timely responses to client requests and issues. /liliCollaborating with internal teams, especially product and development, to ensure customer satisfaction. /liliContributing to the design and implementation of strategies to enhance the customer experience and optimize internal processes. /liliCreating and managing regular reports and analyses to support the sales team in developing and optimizing strategies. /li /ulpWhat we are looking for /pulliAt least 3 years of experience in roles requiring strong digital hard and soft skills. /liliProficiency with Project Management tools (e.g., Asana, Trello). /liliFluency in English, both written and spoken. /liliExcellent interpersonal and active listening skills, with the ability to build trust and manage professional relationships effectively. /liliStrong familiarity with digital platforms, SaaS tools, and emerging technologies (AI, apps, algorithms). /liliA plus: proficiency in Spanish, German, or another European language, and interest/experience in the events industry. /li /ulpWhat we offer /pulliA fast-growing company with exciting career opportunities. /liliA dynamic and innovative environment where your ideas truly matter. /liliDirect collaboration with leadership and a real impact on company strategy. /liliA feedback-driven, collaborative team with a growth mindset. /liliClear career development paths within the organization. /liliBenefits: meal vouchers, continuous training, smart working. /liliCompensation: Annual gross salary range €27,000 - €35,000, with individual OTE (on target earnings) and company performance bonuses. /li /ulpReady to join us? /ppSend us your CV along with a short introduction explaining why you are the right fit for this role. /ppJoin us in shaping the future of events. LetzFair is waiting for you! /ppLetzFair is an equal opportunity employer. We welcome applications from individuals of all genders, ethnicities, sexual orientations, abilities, and backgrounds. /p