**Connect with Eutelsat Group**
Be part of a new era in communications, transforming connectivity with Eutelsat Group - the world’s first GEO-LEO integrated global satellite operator.
As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.
**With Eutelsat Group You’ll Get To**:
- Pioneer the future of Space Technology
- Bring connectivity to remote frontiers
- Collaborate with customer-centric experts
- Embrace cultural diversity in our global team
Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.
**Who you are**:
The **Troubleshooting Technical Writer**’s mission is to manage technical documentation and operational procedures for the NOC (design, release, improvement, monitoring) in coordination with Connectivity Operations and Business Unit teams.
He/She will also analyse Service Operations process KPIs (internal and external) to improve the management of customer incidents and platform events.
**What you'll do**:
- Design, draft, review and release of new technical documentation and procedures, in coordination with the connectivity OPS teams
- Supervise and coordinate the review and evolution of existing technical documentation (inside the C-OPS department) and procedures (to the NOC)
- Organize the integration of troubleshooting and escalation flows and processes with the ITSM and monitoring tools
- Act as a reference point, in the technical department, for ISO-related compliance activities involving documentation
**What it Takes**:
- Strong analytical skills and meticulous attention to detail
- Good understanding of Incident, Event, Problem and Change Management processes, with respect to the ITIL practices (ITIL certifications are an asset)
- Familiarity and experience with ITSM, business intelligence, cooperation/documentation tools, e.g. Atlassian Confluence, Jira, Tableau, ServiceNow), and with standard business software (e.g. MS Office suite)
- Fluent in **English and Italian** languages, written and oral; strong interpersonal communication skills
**Where You’ll Be**: Turin, Italy
Contratto di lavoro: Tempo determinato
Durata contratto: 12 mesi
Retribuzione: €25.000,00 - €32.000,00 all'anno
Agevolazioni:
- Buoni pasto
Disponibilità:
- Dal lunedì al venerdì
Domande di preselezione:
- Are you open to work with a fixed-term contract?
📌 Troubleshooting Technical Writer
🏢 skylogic
📍 Torino