At Abbott, we are committed to improving health and well-being worldwide through innovative diagnostic solutions. We are looking for a Technical Service Specialist to join our Technical Service team and support our customers with high-quality, reliable technical service.
Primary Objective
The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line (Level 1) service, and supporting instrument installations and deinstallations.
Key Responsibilities
* Provide first-line technical service to Abbott Ambassadors (service interventions requiring less than 4 hours of labor)
* Schedule and perform planned maintenance (PM) activities
* Execute hardware and software upgrades (Technical Service Bulletins – TSBs)
* Support instrument installations and deinstallations
* Contribute to achieving customer satisfaction (NPS), service KPIs, and the district’s economic growth and profitability
Education
* Bachelor’s degree or equivalent experience required
* Bachelor’s / Engineering degree in medical, electrical, mechanical engineering or medical technology preferred
Experience & Skills
* Proven experience in a similar technical service role, supported by management and customer references
* Strong customer engagement skills, particularly with laboratory staff
* Recognized technical expertise for the assigned product line
* Excellent communication and problem-solving skillsStrong experience using analytical tools and technical software
Impact of the Role
This position plays a key role in ensuring instrument reliability, service quality, and customer satisfaction through effective maintenance, upgrades, and technical support activities.
What We Offer
* A collaborative, innovative, and inclusive work environment
* Continuous technical training and development
* Career growth opportunities within a global healthcare leader
* Competitive compensation and benefits package
Abbott is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
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