Job DescriptionWe are looking for a Guest Relations Officer to provide high‑quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer‑oriented, as you’ll serve as a primary point of contact for our customers.Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.QualificationsReview arrival lists to welcome guestsAttend to special guests (e.G. VIPs) and answer their inquiriesHelp prepare welcome folders with collateral (e.G. room service menus, area descriptions)Provide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with certain tasks (e.G. confirming travel arrangements, taking messages)Record information in the logbook dailyEnsure compliance with health and quality standardsAdditional InformationSupplementary health insurance in addition to the National Collective Labor Agreement, extended to family members.Meal vouchers (Restaurant Ticket).Annual leave.ALL – Heartist® Program: employee agevolazioni card offering discounted rates at all ACCOR properties and partner locations worldwide.Training and development: opportunities to develop your talent and grow within the property and at an international level.Commitment to Diversity and InclusionWe are an inclusive company and our goal is to attract, select, and promote diverse talents.#J-18808-Ljbffr