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SAP BASIS & HANA Account Manager, vercelli
Client: HCLTech
Location: Vercelli
Job Category: Other
EU work permit required: Yes
Job Reference: 169999652446273536033710
Job Views: 3
Posted: 03.05.2025
Expiry Date: 17.06.2025
Job Description:
We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 people across 60 countries, focusing on Digital, Engineering, and Cloud solutions.
We seek a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.
Your Role & Responsibilities
* Support sales-to-delivery handover and customer onboarding for SAP Enterprise Cloud Services.
* Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
* Coordinate overall service/project delivery according to scope, budget, and milestones.
* Assist in de-escalating critical customer situations.
* Collaborate with Major Incident Management, SAP Customer Office, and SAP Product Support during critical situations.
* Participate in customer release and maintenance activities.
* Support customers' technical requirements throughout their lifecycle within SAP Enterprise.
* Implement problem management and continuous improvement initiatives.
* Coordinate with SAP stakeholders to ensure customer success.
* Review account status and analyze the need for account transition based on growth.
* Ensure faster onboarding of associates with mandatory training documentation.
* Facilitate continuous knowledge transfer sessions on new topics and refreshers.
Qualifications & Experience
Technical Skills:
* Minimum 5 years of SAP Basis expertise.
* Hands-on experience with HANA database.
* Mandatory experience in SAP Upgrade & Migration (OS/DB).
* Experience with SaaS products (Ariba, Salesforce, C4S) integration is a plus.
* Hands-on experience with cloud platforms (AWS, Azure, GCP).
* Italian language proficiency (C2 or Native).
* English proficiency (B2 or above).
Work Experiences
* 5-6 years in multinational software/IT organizations.
* 5 years of SAP S/4HANA knowledge.
* At least 2 years of cloud experience.
Why Us
* Global presence with over 50 countries and 225,000 employees.
* Highly diverse workforce with 165 nationalities.
* Opportunities for international collaboration.
* Virtual-first work environment promoting flexibility.
* Investment in employee growth and career development.
* Comprehensive benefits package.
* Recognized as a great place to work in multiple countries.
Equality & Opportunity for All
We are committed to equal employment opportunities for all, regardless of race, religion, gender, age, nationality, disability, or other protected categories, in compliance with applicable laws.
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