Title & Status
Technician (Info Sys Admin and Database Services) (251732) Status: Draft
Post Context
Nato Signal Battalion operates, maintains, and sustains Deployable Communication Information Systems (DCIS) to enable command and control (C2) in support of deployed NATO Headquarters and entities during Alliance operations, missions and exercises. The Maintenance and Support Company (M&S Coy) is responsible for Level 1 and Level 2 CIS support of NATO DCIS and for Level 1 and Level 2 preventive and corrective maintenance of non‑CIS equipment. The Information Systems Administration Section is responsible for installing, operating, and providing Level 2/2+ CIS support of all information systems (IS) integral to the Battalion.
Responsibilities
* Performs a technical level 2 support function for Core services, also known as Core IS, in Deployable CIS (DCIS).
* Assists the Section Head and IS/FS Engineer in ensuring that preparation, operation and maintenance of all DCIS assets is kept at the highest standards to allow rapid deployment.
* Supports monitoring and maintaining HW and server infrastructure (IOT), delivering Core services to exercises or mission users.
* Coordinates with the Section Head, Team Leader Computer and NATO civilians for any Core services related tasks or projects.
* Ensures system compliance with NATO CIS policies and directives and provides clear guidance to NSB DCMs.
* Conducts regular system checks and assessments to ensure compliance with NDD Mission State.
* Provides maintenance support and rectification of all Core Services hardware and software.
* Supports military technicians in system deployment, troubleshooting and day‑to‑day administration.
Special Requirements & Additional Duties
* Required to perform similar duties elsewhere within the organisation at the same grade without contract change.
* Mandatory deployment post: potential deployments in support of military operations and exercises, domestic or abroad, up to 183 days in a 547‑day period, with short‑notice availability.
* Must undergo specific NATO‑provided training path to receive appropriate administrative rights for support duties.
* Work typically performed in a normal NATO office working environment / secure CIS equipment room with artificial light and air.
* Risk of injury categorized as no risk / risk might increase when deployed.
Qualifications – Essentials
* Higher secondary education and intermediate vocational training with two years of experience, or secondary education with advanced vocational training leading to a professional qualification or accreditation with four years of related experience.
* Experience in Application Support (investigation, resolution, monitoring).
* Minimum three years’ experience in Core Services support (Windows Server, Domain Naming, Group Policies, Desktop deployment).
* Experience in Microsoft SharePoint and SQL Server; administration of existing SharePoint site collections and related SQL databases.
* Basic knowledge in Service Management, incident and change management procedures.
* Knowledge of system interoperability, LAN/WAN and network concepts.
* Basic understanding of storage concepts and backup/recovery policies.
* Experience in Database Administration.
* English Standard Language Proficiency (SLP 3322) in listening, speaking, reading and writing based on NATO standards.
Qualifications – Desirable
* Previous experience in information systems and database administration.
* Familiarity with NATO’s Core AIS networks and international civilian, military and NATO standards for data processing.
* NATO C4ISR Orientation for Officers (CCC‑SM‑22206).
* NATO Orientation Course (ETE‑MW‑3834).
Position & Candidate Profile
The incumbent works in the Maintenance and Support Company of a NATO Signal Battalion and interacts with the Battalion HQ staff and technicians assigned to Deployable CIS Modules (DCMs). Good communication skills and a cooperative approach are required. The incumbent must be self‑reliable, able to resolve technical matters under pressure, and capable of providing on‑the‑job training. The position directly involves IS maintenance affecting the NATO Base’s mission accomplishment both in a static headquarters and a deployed capacity. No reporting responsibilities. Reports to Section Head (Information Systems Administration) – OR‑7.
Remarks
During crisis of MLE the incumbent is reassigned to the Crisis Establishment, performing functions within the DCIS Support Group.
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