This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_. About Us The Crowne Plaza Milan Linate is strategically located to access Milan's services, Linate airport, ring roads and major lines of communication. You will be welcomed by a 4* business hotel that does not neglect your family or vacation needs. Your day to day: The first impression is the one that counts. To kick-start a memorable experience for our guests, we are looking for a Front Desk Agent who can handle transactions in a professional manner, offer useful directions to places and anticipate any requests to make our guests feel at home. Every day is different, but most of the time you will be expected to: Kick off truly memorable experiences with the warmest of welcomes, Recognise IHG Rewards Club members and regular guests both in person and by phone, Obtain, manage and receive payments for guest bookings, Perform check-in and check-out operations seamlessly and quickly Staying one step ahead of our guests' needs to anticipate requests and offer tailor-made recommendations Being a reliable point of contact for guests, helping them on everything from billing issues to restaurant recommendations What we need from you - Accounting and mathematics skills for accurate auditing and payment processing: - Cash handling experience for counting and securing bank and processing cash payments: - Good command of IT tools (Opera, Office, etc.) Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff: - Customer service experience Knowledge of hotel operations, offers and the local areaCommunication skills, guests will come to you for both problems and compliments, so you must always be available for dialogue, Your problem-solving skills will turn problems into opportunities, so every guest will leave with great memories, Your ability to speak English fluently Mandatory residence in Italy or possession of a residence permit in Italy What we offer We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.