Take guest in-room dining orders, communicate special requests to the kitchen, and coordinate delivery of orders according to Four Seasons Standards.
What you will do
ESSENTIAL FUNCTIONS:
* Be part of the opening team
* Answer telephone using courteous, efficient etiquette while obtaining all necessary information to process the guest’s order according to Four Seasons Standards. Describe food & beverage menu items with vivid descriptions of their origin, taste, and preparation methods.
* Monitor mobile platforms for guest orders or inquiries; reply promptly and courteously.
* Communicate guest orders, including special needs or requests, to the kitchen using the hotel’s point-of-sales system; check completed orders against original requests; coordinate delivery to guest rooms; close guest checks accurately; record charges and gratuities.
* Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently to concerns and requests.
* Coordinate amenity deliveries, ensuring requests are received, ordered, and delivered promptly and accurately.
* Comply with Four Seasons’ Work Rules and Standards of Conduct as set forth in EmPact.
* Work harmoniously and professionally with colleagues and supervisors.
NON-ESSENTIAL FUNCTIONS:
* Stock and order items as needed
* Assist in setting tray tables for delivery
What you bring
* High school diploma or equivalent
* Average reading, writing, and spoken English proficiency
What we offer:
* Lucrative salary
* Market-leading benefits including Medical, Dental, Vision, and 401K with employer match starting at 30 days
* Time off from day one
* Inclusive and cohesive team environment
* Complimentary and discounted hotel stays worldwide
* Wellbeing and mental health initiatives
* Diversity and inclusion promotion
* Complimentary employee meals and beverages
* Tuition reimbursement
Learn more about working at Four Seasons:
* https://www.fourseasons.com/careers/
* https://www.linkedin.com/company/four-seasons-hotels-and-resorts
* https://www.facebook.com/FourSeasonsJobs
* https://twitter.com/FourSeasonsJobs
Four Seasons is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For EEOC information, visit: EEOC Poster.
Visa Requirements
US work authorization is required.
Dedicated to perfecting the travel experience through innovation and high standards, Four Seasons offers opportunities for a lifelong career with global potential and pride in excellence.
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