We are looking for a Omnichannel Customer Operations Manager who will be responsible for leading and overseeing customer operations across all channels, including B2B (sales back office) and Direct-to-Consumer (e-commerce and retail).
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This role will play a key part in ensuring seamless and efficient end-to-end customer processes, driving operational excellence, and enhancing the overall customer experience across all touchpoints. The position requires strong cross-functional coordination and the ability to manage complex stakeholder dynamics.
Kwonledge, Skills & Abilities Required
Proven experience in customer operations or customer service roles both for B2B and B2C, with team management responsibility
Strong knowledge of B2B sales back office processes and order management workflows
Experience in managing operations for Direct-to-Consumer channels, including e-commerce
Solid stakeholder management skills and experience xrdztoy working in cross-functional environments
Strong operational mindset combined with a customer‐centric approach
Excellent organizational, analytical, and problem‐solving skills
Proactive attitude with a focus on continuous improvement and process optimization
Fluent in English