Job Description
We are seeking a dynamic and experienced Restaurant Manager to lead our restaurant operations in a luxury hotel or upscale dining environment. As the Restaurant Manager, you will be responsible for overseeing all aspects of the restaurant, ensuring the delivery of exceptional guest experiences, operational efficiency, and profitability. You will uphold the high standards of our brand, driving team performance, maximizing customer satisfaction, and contributing to revenue growth.
Key responsibilities:
- Overseeing all daily restaurant activities to ensure smooth and efficient service, maintaining high standards that consistently meet or exceed guest expectations, and ensuring the implementation and upkeep of standard operating procedures for all restaurant functions.
- Recruit, onboard, train, motivate, and supervise restaurant staff, thereby fostering a positive, productive, and high-performance work environment.
- Ensure the consistent delivery of outstanding customer service and an exceptional dining experience, promptly and professionally handling guest inquiries, feedback, and complaints to guarantee their complete satisfaction.
- Manage budgets, control costs, and maximize revenue through effective sales strategies, optimized inventory management, and profit enhancement, overseeing all financial aspects of the restaurant.
- Ensure Quality, Hygiene & Compliance, maintaining the highest standards of food quality, hygiene, and safety in accordance with company policies, local regulations, and health codes, and ensuring a clean and safe dining environment.
- Work with the culinary team to create and update menus, considering local tastes and trends, effective coordination with the kitchen, bar, and other hotel departments (Sales, Marketing, Events)
- Prepare regular reports on restaurant performance, including sales, labor costs, guest feedback, and operational KPIs, and you will stay informed about industry trends to implement innovative ideas aimed at improving restaurant performance and customer satisfaction.
- Collaborate with the marketing and events teams to promote the restaurant, organize special events, and implement promotions.
📌 Restaurant Manager
🏢 Orient express
📍 Venezia