PpAbout the Role /p pWe are looking for a Product Manager to own customer feedback systems and discovery research for the Self-Service team. You will build structured processes for feedback collection while conducting regular partner research to uncover needs and validate priorities. /p pThis role reports to the Director of Self-Service and works closely with Integration Managers, Customer Success, Support, and Product teams. /p h3Responsibilities /h3 ul libFeedback Systems: /b ul liDesign and operate structured feedback intake /li liRoute actionable items to relevant team members /li liProduce monthly closed-loop reports /li /ul /li libCustomer Discovery: /b ul liConduct regular partner interviews /li liApply jobs-to-be-done methodology to understand underlying needs /li liMap pain points across the partner journey /li liValidate feature requests and prioritization hypotheses /li liDocument success stories and use cases /li /ul /li libInsights Reporting: /b ul liMaintain partner journey friction map /li liSynthesize feedback themes into prioritization input /li liTrack feedback-to-resolution metrics /li liPresent insights to team and stakeholders /li /ul /li /ul h3Requirements /h3 ul li3+ years of product management experience with a customer research component /li liDemonstrated experience conducting user interviews and synthesizing insights /li liStrong analytical skills for pattern identification /li liExperience designing or operating feedback programs /li liExcellent written communication for reports and documentation /li liAbility to drive action based on evidence /li liFluent English /li /ul h3Nice to Have /h3 ul liExperience in B2B SaaS customer research /li liBackground in customer success, support, or voice-of-customer programs /li liTraining in jobs-to-be-done or design thinking methodologies /li liGaming industry knowledge /li /ul /p #J-18808-Ljbffr