Job Description:We are HCLTech, a leading global technology company with over 225,000 employees across 60 countries, specializing in Digital, Engineering, and Cloud services. We are seeking a highly skilled and motivated Digital Customer Engagement Manager to join our team and make a significant impact on our SAP project.Your Role ResponsibilitiesSupport sales-to-delivery handover and customer onboarding for SAP Enterprise Cloud Services.Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.Coordinate overall service and project delivery according to scope, budget, and milestones.Assist in de-escalating critical customer situations.Collaborate with Major Incident Management, SAP Customer Office, and SAP Product Support for critical issues.Participate in customer release and maintenance activities.Support customers with technical requirements throughout their lifecycle within SAP.Execute problem management and continuous improvement initiatives.Coordinate with SAP stakeholders to ensure customer success.Review account status and analyze the need for account transition based on growth.Ensure systematic onboarding of associates, including training documentation.Facilitate ongoing knowledge transfer sessions and refresher trainings.Qualifications ExperienceMinimum 5 years of technical expertise in SAP Basis.Hands-on experience with HANA databases.Mandatory experience in SAP Upgrade Migration (OS/DB).Experience with SaaS products (e.g., Ariba, Salesforce, C4C) integration is a plus.Experience with cloud platforms (AWS, Azure, GCP).Italian language proficiency at C2 or native level.English proficiency at B2 level or higher.Work Experience5-6 years in multinational software/IT organizations.At least 5 years of SAP S/4HANA Basis knowledge.2+ years of cloud-related experience.Why Join UsWork with a diverse, global team in a fast-growing company.Enjoy a virtual-first work environment with flexibility.Opportunities for growth, learning, and career development.Comprehensive benefits and recognition programs.Equality OpportunityWe are committed to diversity and equal opportunity, welcoming applicants regardless of race, religion, sex, age, national origin, or other protected categories.
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