PpA career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. /p h3Your role and responsibilities /h3 pAs a Business Transformation Consultant specializing in IT Service Processes, you will help clients identify and address business challenges related to their IT application portfolio. This role requires strong analytical skills to evaluate the portfolio’s technical and functional aspects. /p ul liEvaluate Client IT Portfolios: assess technical and functional aspects. /li liAnalyze Business Issues: Drive Business Alignment – align business objectives, IT processes, and IT service measurements to drive maximum value for the client, emphasizing the integration of IT services with business goals. /li liDeliver Insights: provide actionable insights and recommendations to clients, enabling them to make informed decisions about their IT application portfolio and associated business processes. /li /ul h3Required education /h3 pNone /p h3Preferred education /h3 pBachelor's Degree /p h3Required technical and professional expertise /h3 ul liIT Service Delivery Expertise: deep expertise in IT service delivery processes, including the development and management of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), is required to effectively analyze clients' business issues and develop solutions. /li liBusiness Process Alignment: deep understanding of aligning business objectives, IT processes, and IT service measurements to drive maximum value for clients, emphasizing the integration of IT services with business goals. /li liAnalytical Skills: proven ability to apply analytical skills to complex business issues, formulate hypotheses, and test conclusions is essential for success in this role. /li liIT Service Measurement Tools: familiarity with tools associated with IT service delivery processes, such as those used for service level management, capacity planning, and performance monitoring, is required. /li liBusiness Transformation Consultant-IT Service Process. /li /ul pStrong in-depth knowledge and experience on the Public Sector Industry, Local Government in Italy. /p h3Preferred technical and professional experience /h3 ul liBusiness Process Improvement: experience with identifying areas for business process improvement and developing solutions that drive maximum value for clients, emphasizing the integration of IT services with business goals. /li /ul h3ABOUT BUSINESS UNIT /h3 pIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. /p h3YOUR LIFE @ IBM /h3 pIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. /p pBeing an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. /p pOur IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can‑do attitude and always striving for an outcome focused approach within everything that they do. /p pAre you ready to be an IBMer? /p h3ABOUT IBM /h3 pIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners worldwide. /p pRestlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. /p pAt IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. /p pIBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. /p h3OTHER RELEVANT JOB DETAILS /h3 pIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. /p h3Job Title /h3 pSME P SECTOR /p h3Job ID /h3 p93268 /p h3City / Township / Village /h3 pNapoli /p h3State / Province /h3 pNapoli /p h3Country /h3 pItaly /p h3Work arrangement /h3 pHybrid /p h3Area of work /h3 pConsulting /p h3Employment type /h3 pRegular /p h3Position type /h3 pProfessional /p h3Up to 20% or 1 day a week /h3 p— /p h3Company /h3 p— /p h3Shift /h3 pGeneral (daytime) /p h3Is this role a commissionable/sales incentive based position? /h3 p— /p /p #J-18808-Ljbffr