Strong customer service skills
Written and verbal communication skills
Technical proficiency in hotel reservation software, such as Mews, Little Hotelier, and SiteMinder
Conflict-resolution skills to enhance the guest experience
Knowledge of standard hotel operations, including housekeeping and security
Basic accounting skills to calculate customer purchases
Sales skills to upsell hotel features, such as suites or spa services
Knowledge in Opera
#J-18808-Ljbffr