Overview
We are seeking an experienced, commercially minded, product and technology focused Product Specialist to support our growing Transport Operations division. You will be accountable for guiding product decisions and supporting customer outcomes, with cross-departmental collaboration and user research to ensure customers unlock the true potential of our products. This is a hybrid role that blends product expertise, operational insight, and delivery focus. You’ll be embedded within the Product Management framework, working closely with our Go-To-Market and Operations teams to ensure our flexible solutions are well understood, effectively delivered, and continuously improved.
Responsibilities
* Become the go-to product expert and Subject Matter Expert (SME) for the UK transport planning market.
* Guide product decisions and support customer outcomes using transport planning know-how.
* Collaborate with Customer Success and Delivery teams to help customers unlock the full potential of our products.
* Own and shape product documentation – bringing clarity and polish to internal and customer-facing content.
* Facilitate small groups of operational SMEs to bring products to life and maximise value delivery.
* Conduct user research through surveys, interviews, and regular site visits to capture real-world feedback and pain points.
* Engage with global Product and Engineering teams to channel market insight into meaningful product enhancements.
* Act as a system specialist with an analytical mindset, helping simplify complex transport operations’ logic and data.
* Support the broader Transport Operations portfolio as we scale impact across the business.
Requirements
* Demonstrable experience within a Product Owner or Business Analyst role, within the Software or Transport industry.
* Ability to pivot and work between technical detail, customer engagement, and operational insight.
* Strong stakeholder management and influencing skills at all levels of an organisation.
* Strong documentation and communication skills, with ability to deliver across all levels, internally and externally.
* Confident facilitating discussions with SMEs and translating their expertise into product value.
* Passionate about products and customers, and ready to roll your sleeves up.
Benefits
* Full support and training to ensure you are well equipped to succeed in your role.
* Private medical insurance with Vitality Health including rewards for members such as: Apple Watch, discounted gym membership and many more.
* 33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of service.
* Life Assurance, 4 times your annual salary.
* Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway.
* Employee health and well-being supported with over 20 mental health first aiders in the business; Employee Assistance Programmes.
* Great staff extras: Easter eggs, yearly BBQ, Christmas gifts, annual staff awards and many more incentives.
* Extra experiences: Free Microlise Cresswell Racing Tickets, support British Superbikes; Executive Box at Motorpoint Arena Nottingham.
* Great Place to Work certified (recognising workplace culture) and recognized as a Best Workplace in the UK for Development, Technology, Wellbeing and Women.
Recruitment Process
For successful candidates, interviews will take place whilst the advert is still live; so don’t delay getting your application in. Recruitment Agencies: We do not accept speculative CVs or cold calls to our Recruitment Team or Hiring Managers. Any queries should be directed to jobs@microlise.com in the first instance.
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