Job Title: IT Workplace Operation Specialist, Turin
Client:
MSC Technology Italia srl
Location:
Turin, Italy
Job Category:
Other
EU work permit required:
Yes
Job Reference:
774158cc590e
Job Views:
3
Posted:
31.05.2025
Expiry Date:
15.07.2025
Job Description:
Within the Global IT Workplace Operation team and under the governance of the Modern Workplace Team Leader, the responsibilities of the Global Workplace Operation Specialist include:
1. Resolving incidents escalated by local IT and Global Service Desk.
2. Tracking resolution of incidents and requests.
3. Administering systems, testing, installing, and releasing various applications.
4. Sharing support experiences and technical expertise through communication or documentation.
5. Interfacing with the Global Workplace SME team for technical incident resolution.
6. Supporting Microsoft Windows 11 and core collaborative applications (Microsoft Office 365, Citrix, Printix, etc.).
7. Diagnosing and resolving hardware and software issues.
8. Providing support and training to local IT teams and Global Service Desk.
9. Identifying and escalating urgent situations.
10. Documenting resolution processes.
11. Coordinating with third-party vendors (Microsoft, Dell, etc.).
12. Supporting application releases and changes.
13. Following management strategies and embracing company policies.
Performance Skills:
* High standards of customer service.
* Understanding business priorities.
* Good problem-solving, troubleshooting, and analytical skills.
* Strong organizational and communication skills.
* Technical passion and curiosity.
* Teamwork and proactiveness.
* Autonomy and adaptability.
* Ability to inspire others and maintain a positive attitude.
Qualifications and Experience:
* Minimum 5 years in a workplace supporting environment.
* Proficiency with PCs, peripherals, Windows 11, Mobile Phones (iOS, Android), Office 365.
* Experience in end-user support, troubleshooting, and optimization.
* Knowledge of Intune and ServiceNow (preferred).
* Experience with asset management following ITIL standards (preferred).
* Experience with printing (preferred).
What We Offer:
Benefits include learning opportunities, welfare system, insurance, modern workstation, and discounts within the MSC group. MSC Technology Italy promotes innovation and wellbeing through various initiatives, including meetups, events, charity initiatives, and sustainability programs. We are an equal employment opportunity employer.
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