We are looking for Italian‐speaking talents who want to build a career in Customer Operations & International Support while working in a diverse multicultural environment in Lisbon.
Position: Operations Customer ExpertLocation: Lisbon, PortugalMarket: Italian‐Speaking
Your Main Responsibilities
As part of the Customer Service Operations team you will:
Respond to customer requests via email, chat, contact forms and calls
Handle support tickets related to general queries, refunds or incomplete services
Call users to speed up case resolution and improve communication
Perform back‐office tasks that may involve outbound calls
Conduct outbound calls to promote products, collect feedback and support customer success
Maintain accurate records using CRM tools
Achieve performance goals and respect deadlines
Provide operational feedback and escalate cases when needed
Salary Package With & Without Accommodation
Option 1 With Apartment (Company Housing Included)
Total Gross Cash Compensation: 1050 / month
Base salary
Monthly holiday & Christmas allowances
Meal allowance (7 per working day)
Apartment benefit‐in‐kind (200 declared on payslip tax‐free until 31/12/2026)
Health insurance from day one
Potential productivity bonus (performance‐based)
Option 2 Without Apartment (You Arrange Your Own Housing)
Total Gross Cash Compensation: 1379.00 / month
Higher base salary (no apartment benefit)
Monthly holiday & Christmas allowances
Meal allowance
Health insurance from day one
Potential productivity bonus (performance‐based)
Training Information
Schedule: 8 hours/day
Training content includes system onboarding, customer management product training & on‐the‐job practice
Training allowance: 42.72 per day
Payment is made only if training is fully completed
Working Conditions
40 hours/week with 1 hour lunch break
22 vacation days per year
Italian holidays apply
If you work on a Portuguese public holiday you receive a compensation day
Office located near Oriente / Moscavide stations (easy access by metro, bus, train)
Why Portugal: A multicultural lifestyle, sunny climate, international work environment, career growth opportunities and a great work‐life balance.
Want to apply or learn more? Feel free to message me!
Key Skills: Microsoft Access, SQL, Analysis Skills, Microsoft Powerpoint, Securities Law, Data Mining, Investment Banking, Market Research, Microsoft Excel, Visual Basic, Bloomberg, Data Analysis Skills
Employment Type: Full Time
Vacancy: 1
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