As the
Store Manager
, you'll take full ownership of your store's performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability.
Your leadership will be the heartbeat of the store—guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.
By balancing front-of-house energy with behind-the-scenes efficiency, you'll cultivate a vibrant, customer-first environment where every detail contributes to success.
Through your strategic mindset and people-first approach, you'll ensure the store not only meets its goals but becomes a destination that customers love to return to.
Key Responsibilities
Drive exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience.
Interpret sales data to drive performance and take ownership of the store's commercial success.
Inspire and lead a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards.
Manage recruitment processes and ensure effective onboarding and training for all new team members.
Identify high-potential individuals and create tailored development plans to support their career growth.
Manage all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellence.
Foster a positive, inclusive, and motivating work environment where people thrive.
Qualifications
Customer-Focused: Strong customer-centric mindset with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and driving performance.
Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI's, with a proven ability to align business objectives with evolving customer needs.
Team Leadership: Proven ability to lead teams / other leaders in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability.
Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
Excellent Communication: Clear, confident, and empathetic communicator, strong in engaging with both customers and teams while effectively conveying operational direction and articulating broader long-term goals/vision.
Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
Adaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans.
Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams.
Comfortable working varied hours, including evenings, weekends, and holidays.
Italian and English language skills (part of the interview process will be conducted in English).
Additional Information
This is a full-time position with a contract of 40 hours a week.
Flexible working hours, with shifts scheduled between 7:00 and 21:00.
Benefits
We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities.
As a member of our team, you'll enjoy a 25% staff discount across all H&M; Group brands—available both in-store and online.
Additionally, every employee is included in our H&M; Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
You can read more about our H&M; Incentive Program here.
Meal vouchers worth €6 for each working day of at least 6 hours.
Access to the company benefits portal, offering over 1,500 discounts on products and services for wellbeing and everyday life.
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