We are currently seeking a Front Desk Agent Turnante to join our dedicated team.
The ideal candidate is passionate about providing authentic hospitality, demonstrating care and attention to detail in every guest interaction. You will report directly to the Front Office Supervisor.
Main duties & responsibilities:
* Manage Front Desk operations according to company policies while maintaining high service standards.
* Build and maintain professional relationships with guests and colleagues.
* Anticipate guests' needs and address any complaints effectively.
* Perform cash and credit transactions as required.
* Assist with guest check-in and check-out procedures efficiently.
Requirements
* Minimum 1 year of experience in a similar role within luxury hotels.
* Fluent in Italian and English; knowledge of a third language is a plus.
* Excellent interpersonal and communication skills.
* Ability to remain calm and composed under pressure.
* Strong attention to detail and high standards of service.
* Proficient in Microsoft Office and hotel management systems.
Other requirements:
* Demonstrates effective communication and active listening skills.
* A collaborative team player who respects all team members and shares knowledge.
* Ability to manage multiple tasks, prioritizing effectively, even in fast-paced environments.
* Commitment to personal and professional growth within the hospitality industry.
Benefits
* Contract: Seasonal labor contract according to C.C.N.L. Settore Turismo for the summer 2025 season.
* Accommodation: Lodging provided for non-residents, with a stay in a wonderful staff house that includes access to a swimming pool.
* Professional Development: Opportunities for learning and development, including career growth within our hotel cluster.
* Employee Perks: preferred rate experiences at Belmond destinations.
About Us:
A former 10th century castle, the 39 suites of Castello di Casole retain the ambience of a private country house. It is a gateway to rolling hills, olive groves, and vineyards, as well as Tuscan towns Siena, Florence, and San Gimignano. The hotel is rooted in its agricultural past, displaying Etruscan artifacts found across its 3,200 acres. Its cuisine celebrates its surroundings, with a farm-to-table concept and a focus on simple, fresh produce. Expansive gardens are complemented by an infinity pool and a spa housed in the former wine cellar. Two private villas reflect Tuscan tradition. Guests are invited to take in the landscape with activities ranging from stargazing and hiking to wine tasting and truffle hunting. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family:
Castello di Casole is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains, and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.