PbThe Details /b /pullibRemuneration: /b €35,000 - €45,000 /lilibContract: /b Contract role, self employed /lilibLocation: /b Italy (Remote working available) /lilibCulture: /b Proactive, Trust, Positive, innovative /li /ulpbr/ppbThe Opportunity /b /pulliThe business is growing quickly, and has further expansion plans for 2027. Bring your ideas and experience, and progress in your role as the company grows. /liliThe senior leaders are brilliant to work with, with 40+ years in travel between them. /liliJoin the European arm of an established global brand. /liliYou will be trusted to manage your own hours and workload, the output is more important than when you do the work, with remote working also available. /liliYour ideas will be listened to by the senior management, who have an ‘open door’ policy. /liliInternational trips to build your knowledge base, and for team building purposes. /li /ulpbr/ppbThe Role /b /ppOversee the smooth running of our tour portfolio in Italy and across Europe. Ensure operational efficiency, support Tour Leaders in the field, and deliver memorable experiences for our guests, you’ll be at the heart of keeping our tours successful, safe, and commercially viable. /ppbr/ppbTour Planning /b /pulliOversee a portfolio of tour series, ensuring quality delivery from start to finish. /liliContribute to product strategy by identifying strengths, weaknesses, and opportunities for innovation across your tour portfolio. /liliTake ownership of procurement for your portfolio, sourcing and contracting suppliers: /liliRestaurants, Local guides and attractions, Transport providers (where applicable). /liliProvide Tour Leaders with accurate, up-to-date operational information to ensure smooth, problem-free operation of tours. /liliSupport with product training for internal teams. /liliStay up to date with legal requirements and compliance across all of your destinations. /liliImprove and refine tour operations, balancing creativity with commercial viability. /liliCoordinate closely with suppliers and Tour Leaders to guarantee smooth logistics and unforgettable guest experiences. /liliBuild and nurture long-term supplier relationships that support our growth and service standards. /liliProactively launch and manage projects to improve efficiency across the product function. /li /ulpbr/ppbDuring Tours /b /pulliAct as a point of support for Tour Leaders whilst your tours are running, assisting with emergency issues and problem resolution when needed. /li /ulpbr/ppbPost Tours /b /pulliAfter tours are completed, check all tour accounts for accuracy, ensuring expenses stay within budget and that only pre-approved costs are submitted. /liliContinuously review the tours you operate, ensuring we offer the best product, content, and price. /liliMonitor Tour Leader feedback and client feedback to ensure product quality, taking swift action when needed. /liliTrack and improve the performance of optional experiences, driving additional sales and revenue. /li /ulpbr/ppbThe Person /b /pulli2-3+ years of product operations, tour management, or travel product development experience. /liliExperience working in Italy is essential and any of; UK Ireland, Germany and central Europe is desired. /liliStrong organisational and project management skills with the ability to manage multiple priorities. /liliExcellent communication skills and the ability to support Tour Leaders under pressure. /liliFinancially astute, with experience managing budgets, expenses, and cost control. /liliAnalytical mindset with the ability to evaluate products, spot trends, and make data-driven recommendations. /liliA passion for travel, cultural discovery, and delivering outstanding guest experiences. /liliComfortable working with suppliers, Tour Leaders, and cross-functional teams. /liliGoogle Docs, Sheets, Slides, Excel experience. /li /ulpbr/ppbInterview Process /b /ppTwo-three stages with a task as part of the last stage. /p