Reports to Front Office Manager. Main duties & responsibilities: - Fulfil operations of the Front Office, according to the company policies, standards and procedures, maintaining high standards at all times: handle all guest arrival check ins and departure check-outs - Create memorable and tailored experiences for all guests following Belmond standards - Coordinate guests services, working with local partners to ensure consistency in the level of service - Anticipate Guests’ needs and handle Guests’ complaints - Cross sell hotel services and venues - Handle reservation inquiries and relative requests - Consistently meet or exceed defined performance expectations as per management’ goals ensuring all guest’ satisfaction Requirements: Soft skills: Effective communication: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviours to enhance understanding. Emotional intelligence: he/she shows the ability to control and express one's emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjusts one's style to the needs of the audience. Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself. Drive results: he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and takes ownership of one's tasks and responsibilities. Adaptability: he/she identifies when a different approach is needed and offers a solution. He/she deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm under pressure Global perspective: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background. Requirements: - Professional experience preferably at international level in the same role - Demonstrate a passion for attention to detail and excellence - Manage time effectively in order to meet LQA standards requirements - Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher) - Excellent communication skills - Fluent in English and Italian - Possess a courteous and professional telephone manner - Preferred knowledge of LQA and Forbes standards - Preferred knowledge of PMS Infor HMS and Alice Concierge systems but not required Benefits: We offer: - Seasonal Labour contract according to C.C.N.L. Settore Turismo - Complimentary nights worldwide as per Belmond Discovering policy - Employee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy - Learning & development activities - Career opportunities within Belmond - Complimentary meals on duty - Uniforms dry cleaning - Lodging and residence cleaning for non residents