Position : Customer Service Representative
Location : Lisbon Portugal
Employment type : fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES :
* Handle customer interactions across various communication channels including phone email live chat and social media.
* Provide clear and accurate information in response to customer inquiries following established company policies and procedures.
* Assist with general questions product or service information and basic technical support.
* Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
* Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
* Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
* Manage a personal queue of service tickets prioritize tasks and follow guidance from supervisors.
* Offer feedback to improve service processes and contribute to team knowledge sharing.
REQUIREMENTS :
* Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)
* Strong verbal and written communication skills across various platforms (phone email chat social media).
* Basic understanding of customer service principles and the ability to follow standard procedures.
* Ability to handle technical inquiries and troubleshoot common issues with guidance.
* Ability to quickly learn new software and technologies
* Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
* Organized detail-oriented and able to manage multiple tasks simultaneously.
* Willingness to learn and adapt in a fast-paced or evolving support environment.
OFFER :
* Opportunity to work with a leading global travel & tourism brand
* Competitive salary with performance-based incentives
* Professional growth opportunities within the BPO industry
* Collaborative and supportive work environment
* Access to exclusive travel perks and discounts
* And many more!
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full Time
Experience : years
Vacancy : 1
Customer Service Representative • Naples, Campania, Italy
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