Ph3At Sibelco, we advance life through materials. /h3 pFor over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact. /p h3Are We the Perfect Match? /h3 pAt Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future. /p h3Responsibilities /h3 h3Customer Complaint Management /h3 pLead investigation and resolution of customer complaints through collaboration with TI, Supply Chain, Commercial, and Operations. Research production history in Sibelco databases. Conduct Root Cause Analysis and manage / track implementation of Corrective Actions. Issue RCCA reports to customers. Conduct routine tours and/or inspections of plants and processes to ensure effective implementation of Corrective Actions. /p h3Quality /h3 pRegularly monitor and report on operating / quality trends of plants and finished products. Identify trends and notify operations, sales, and customers as necessary. Work with operations to identify the cause of unanticipated trends and resolve deviations. Produce quality reports as required by customers. /p pBe involved in technical meetings/teams whose objectives directly impact quality and customer results. Visiting plants frequently to understand changes that may impact quality. Review operator procedures to identify areas of potential quality impact. /p pOversee and track changes that impact the customer that may originate in the plants, analytical services, or other areas. /p pLogically organize, monitor, and communicate status of quality related projects that result from customer interactions, quality inspections, complaints, and meetings. /p h3Relationship management /h3 pDevelop strong relationships with technical representatives of Sibelco’s customers to gain greater understanding, visibility, and impact upon the technical demands, expectations, and requirements. Solicit customers and monitor industry technology trends for generation of new products. Trial new products with customers. /p h3Influence Key Decision Makers /h3 pDevelop relationship with opinion leaders (i.e. people / companies which support customers in taking decisions) such as Prescribers, Machinery producers, Consultants etc.. /p pDevelop detailed understandings of our customers’ processes to assist in problem solving and continuous improvement for both Sibelco and our customers. /p pAssist plant sites with the development of annual Continuous Improvement Plans and Process Assessments that relate to our customers. /p pDevelop knowledge of market situation understand product of competition and competitive advantages of Sibelco Products, support Directors and VP in determination of market share and wallet share with customers. /p h3Product specifications /h3 pWork closely with customers, Operations and Sales to define product specifications that are agreeable to both parties when issues arise /p h3Business Acumen /h3 ul liKnows Sibelco’s business and how Sibelco operates /li liUnderstands the role and interrelationship of each function and how each adds value to Sibelco /li liUnderstand Market best practices and develops capability to influence decision makers /li liLeads and aligns teams to the achievement of goals and objectives /li liUnderstands market and competition, flags trends and challenges for Sibelco Senior leadership’s attention /li /ul h3Global Perspective /h3 ul liActs in the best interest of Sibelco on short to midterm perspective /li liApplies Sibelco Global practices appropriately whilst providing relevant bottom-up information /li liWorks effectively in an organizational matrix and evolving structure with a wide range of people across functions and cultures /li liAccurately determines the complexity of tasks and projects and required /li liresources /li liBreaks down projects or assignments into different steps (group of /li liactivities) /li liSets priorities and time parameters to accomplish tasks and projects /li liCoordinates efforts to implement plan /li /ul h3Drives Results /h3 ul liSets clear goals and pursue them with energy and drive /li liDrives self and others to achieve excellent results /li liModels’ perseverance in face of challenges and finds solutions in order toachieve set goals /li liRecognized for his/her qualitative performance. /li liConsistently fosters collaboration across the organization /li liBuilds strong inclusive relationships across Business/Functions and levels /li liInspires individuals and maximize team dynamics to achieve common goals. /li /ul h3Managing Change Ambiguity /h3 ul liStays composed and navigates through change effectively /li liLeads others to operate effectively in absence of clear structure and processes /li liComfortable in making decisions and taking actions, even with incomplete information /li liHandles risk and uncertainty comfortably /li /ul h3Why Join Us? /h3 pSibelco Is More Than a Workplace—it’s a Community That Encourages Growth, Innovation, And Collaboration. Here’s What You Can Look Forward To When You Join Our Team /p ul liLearn About Our Recruitment Process: Learn More /li liDiscover Our Sustainability Goals: Sibelco priorities /li /ul pWe also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process. /p h3How To Apply /h3 pFollow us on LinkedIn, Instagram, Twitter/X and Facebook to learn more about life at Sibelco. Submit your application in the bApply /b option. /p pPlease note: We do not require agency services as we have a dedicated Global Talent Acquisition Team. /p /p #J-18808-Ljbffr