Program Manager II, Routing and Planning
Amazon.com, Inc. (NASDAQ:AMZN) is a Fortune 500 company based in Seattle that opened its online retail in July 1995. Today, Amazon stands as one of the world’s largest internet retailers, operating retail websites in more than 20 countries and offering millions of products in over 40 categories worldwide. We work hard, have fun, and make history.
Amazon’s Routing and Planning team is looking for an enthusiastic, customer‑obsessed Program Manager to manage projects, implement and improve metrics, and collaborate with Amazon’s technology, product, business, and operations teams to create solutions for internal and external customers.
To be successful in this role, you need a passion for making data‑driven decisions that directly impact the customer experience. Key to your success are effective communication skills, flexibility, and an eagerness to learn new tools and systems. Our environment is deadline‑driven and fast‑paced, requiring you to be detail‑oriented and comfortable working with multiple business and technical teams.
The ideal candidate has a background in running large, cross‑functional projects. Comfort with both high‑level strategy and hands‑on implementation is essential. You should have demonstrated the ability to build customized logistics solutions, drive process improvement, standardize procedures, and eliminate root causes of defects within current systems. Strong communication skills, the ability to work independently in high‑pressure and often ambiguous situations, and a passion for customer service are mandatory. You must accurately prioritize projects, make sound judgments, improve the customer experience, and get the right things done.
Key job responsibilities
Program‑manage the solution for last‑mile related problems from identification, scoping, and sizing to creating long‑term solutions in partnership with tech, product, business, and operations.
Define success criteria for programs and audit processes, and create or drive the metrics that track and influence program health.
Collaborate with multiple teams as a subject‑matter expert in the Transportation and logistics domain to develop solutions that utilize the highest standards of analytical rigor and data integrity.
Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations.
Analyze and solve business problems at their root.
Basic Qualifications
3+ years of program or project management experience.
3+ years of working cross‑functionally with tech and non‑tech teams.
3+ years of defining and implementing process improvement initiatives using data and metrics.
Bachelor’s degree.
Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
Experience defining program requirements and using data and metrics to determine improvements.
Preferred Qualifications
3+ years of driving end‑to‑end delivery and communicating results to senior leadership.
3+ years of driving process improvements.
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
Experience building processes, project management, and schedules.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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