Social network you want to login/join with:SAP BASIS HANA Account Manager, ModenaClient: HCLTechLocation: ModenaJob Category: OtherEU work permit required: YesJob Reference: 44032563493837209633712Job Views: 2Posted: 02.05.2025Expiry Date: 16.06.2025Job Description:Visit www.hcltech.com for more information.This is a permanent, full-time, remote position.We are HCLTech, one of the fastest-growing large tech companies worldwide, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud solutions to drive progress.Our diverse, creative, and passionate team strives for excellence, supporting each other to reach their full potential.We are seeking a talented and self-motivated Digital Customer Engagement Manager to impact our SAP projects significantly. Your responsibilities will include:Supporting sales-to-delivery handovers and customer onboarding for SAP Enterprise Cloud ServicesContributing to customer onboarding and transition processesManaging service and project delivery within scope, budget, and timelinesAssisting in de-escalations of critical customer issuesCollaborating with Major Incident Management and SAP support teams during critical situationsParticipating in customer release and maintenance activitiesSupporting technical requirements throughout the customer lifecycleExecuting problem management and continuous improvement initiativesLiaising with SAP stakeholders to ensure customer successReviewing account status and advising on account transitions as neededFacilitating onboarding and training for new associatesProviding ongoing knowledge transfer sessionsQualifications Experience:Technical skills required:Minimum 5 years of SAP Basis experienceHands-on experience with HANA databasesMandatory experience in SAP Upgrade Migration (OS/DB)Experience with SaaS products (e.g., Ariba, Salesforce, C4S) integration is a plusExperience with cloud platforms (AWS, Azure, GCP)Italian language proficiency at C2 or native levelEnglish proficiency B2 or higherWork Experience:5-6 years in multinational software/IT organizationsAt least 5 years of SAP S/4HANA Basis knowledge2+ years of cloud-related experienceWhy Us:Global presence with offices in over 50 countries and 225,000 employeesHighly diverse workforce with 165 nationalitiesOpportunities to collaborate globallyFlexible, virtual-first work environmentFocus on growth, learning, and career developmentComprehensive employee benefitsRecognized as a great place to work and top employer in multiple countriesEquality Opportunity:We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected classifications, in accordance with applicable laws.
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