Talent Solution, part of Manpower Group, for an important pharmaceutical client based in Florence, is currently seeking a motivated individual to join the Contact Center Department. The resource will be responsible for managing customer relationships outbound (with a promotional/commercial focus) and inbound (first level for customer inquiries), aiming to centralize and optimize contacts for a specific target of customers, including through new channels for interaction. MAIN ACTIVITIES AND RESPONSIBILITIES: Customer relationship outbound: management of promotional campaigns/order collection by phone and through CRM platform (SFDC). Customer relationship inbound: management of customer requests/inquiries by phone and through CRM platform (first level). Management of new communication channels with customers (self-service functionalities). Analysis and optimization of target customers. JOB REQUIREMENTS: Degree in Economics or similar is preferable. 2/3 years of experience in similar positions in Customer Service, Good relationship skills, flexibility, target-oriented approach, and problem-solving attitude. Intermediate English both spoken and written. vetrinabakeca