Ph3Job Purpose /h3 pKey account management for a defined set of customers across the entire TD SYNNEX portfolio, focusing on the largest accounts. /p pResponsible for maximizing associated lines of revenue, profit and potential lines of business by managing and developing face to face customer relationships. /p h3Responsibilities /h3 ul liDevelops a cross-section of large and/or strategic accounts with several changing variables and complexity (incl. growth opportunities, account planning, digital platforms etc.) /li liBe seen as a trusted advisor by proactively maintaining strategic relationships with key decision makers through face to face customer visits /li liForm strategic plans to develop and execute against current business and drive growth /li liDemonstrates a consistent ability to negotiate high level/high value customer opportunity engagements successfully. /li liDiscover and exploit incremental business through excellent customer relationships /li liCoordinate the engagement of internal resources through strong leadership and relationships with internal sales, sales operations and the specialist Business Units (SBU's) /li liIdentifies project opportunities together with BDM /li liOrchestrating board level engagement activity that clearly addresses overall business objectives and multiple objectives. /li liDelivers value to customer whilst maintaining expected levels of margin return against balanced product mix /li liIdentify customer needs and problems and look to resolve or elevate to the relevant business units /li liGather customer insights through profiling and analysing the account set, creating and taking actions to maximise opportunities /li liEnsure timely and accurate completion of essential reporting, profiling and general administration within TD SYNNEX systems, including CRM /li liDrive usage of TD SYNNEX's e-commerce tool (InTouch) by effectively promoting its benefits with customers /li liMaintain and improve customer Service Level Agreements /li liCreates high impact value propositions for 'C' level discussions and decision making processes. /li /ul h3Knowledge Skills and Experience /h3 ul li6+ years of industry/direct customer experience /li liNumerate /li liMaster knowledge of assigned product / service line and broad understanding of how they integrate with the organization's entire product / service line. Possesses expert knowledge of Services programs and processes for multiple Brands /li liOutstanding customer relations skills /li liAble to articulate, persuade, influence favourable business outcomes in 'C' level scenarios /li liSeen as a consulting trusted advisor in helping the customer to set strategic business objectives /li liAble to deliver powerful, succinct and convincing presentations to all levels /li liGravitas and business credibility are essential /li liExcellent sales skills including negotiation and pursuing results /li liStrategic planning skills /li liA knowledge of product set is an advantage /li liPrevious experience in the IT industry would be desirable /li liExperience of working with a CRM system (Compass) /li liExperience of working with SAP R3 would be desirable but not essential /li liFull understanding of financial inputs (profit / trend margin / OI) /li liWorking knowledge of Microsoft Word, Excel, PowerPoint and Outlook /li /ul h3What’s In It For You? /h3 ul liElective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. /li liGrow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. /li liElevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. /li liDiversity, Equity Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. /li liMake the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. /li liConnect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. /li /ul /p #J-18808-Ljbffr