Vehicle Refurb Performance Mgr, Fleet Physical Supply Chain Job ID: 3126040 | Amazon UK Services Ltd.
The Last Mile team within Amazon Logistics is looking for an experienced Fleet Refurb Performance Manager to support the branded vehicle reconditioning operations in Europe. At Amazon, we're working to be the most customer-centric company on earth. One experience that we’re constantly improving is how we fulfill and deliver orders right to the customer's doorstep. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to improve the Last Mile Delivery Service Provider program. Fleet is a highly visible program, with a critical impact on delivery partners experience and network capacity. This is an interesting opportunity to have a key role in the rapidly growing Amazon Logistics organization.
Key job responsibilities As part of the branded Light Commercial Vehicle (LCV) lifecycle, vehicles are returned on a regular basis requiring reconditioning ahead of redeployment.
Own the vendors’ performance from a speed (turn around time), throughput, quality and cost perspective.
Build new planning models taking into account workshop equipment and labor capacity together to meet repair demand.
Support supplier diversification efforts.
Liaise with senior stakeholders from our partner fleet management companies to ensure the timely and compliant reconditioning of those vehicles.
Handle highly complex relationships with external stakeholders and coordinate multiple internal Amazon teams (fleet planning, change management, finance, delivery service provider management teams) to achieve goals.
Receive support from a process improvement manager who defines processes and an inventory manager who ensures data signal quality.
A day in the life Some of the key job functions of the Refurb Performance Manager are:
Analyze performance at vendor level and present them in weekly business reviews.
Build recovery plans when performance is not met.
Provide idle fleet health signals from the long‑term service maintenance program output.
Support policy implementation (wear and tear, beyond economical repair).
Audit vendors’ quality compliance to wear & tear.
Train vendors.
Scope is pan‑EU and requires frequent travel.
Aggregate information and present key information to internal and external stakeholders.
Show solid ownership and bias for action; internalize goals and create appropriate action plans under limited supervision.
Have a great analytical orientation; use databases and analytical tools to make data‑driven decisions.
Think out‑of‑the‑box solutions and implement innovative ideas to meet Last Mile needs.
About the team The Fleet Physical Supply Chain team is one of the six Fleet Procurement and Capacity teams within EU Global Fleet & Products (GFP). We are responsible for the physical supply chain of all fleet programs (branded vans & cargo bikes, rentals). Our north star is to build a lean and unified supply chain for fleet programs, with standardized processes and communications, to provide a seamless experience and pick up/deliver the right deliver, from/to the right DSP, at the right time, in the right condition.
Basic Qualifications
Bachelor's degree or above.
Experience designing complex systems for automation in logistics or manufacturing, or experience with product development in automotive, aerospace, automation equipment or related field.
Experience communicating and presenting to senior leadership.
Speak, write, and read fluently in English.
Preferred Qualifications
Master's degree or above in engineering or equivalent.
Experience delivering products against plan in a fast‑paced, multi‑disciplined, distributed‑responsibility and often ambiguous environment.
Experience working effectively across cross‑functional teams and partnering well with people at all levels within an organization.
Speak, write, and read fluently in French, Spanish, German or Italian.
Proven ability to organize complex supply chain programs with multiple internal and external actors.
Automotive background (fleet management / OEM / quality / supply chain).
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