TD SYNNEX
Job Purpose
To bestillinger the first point of contact for customers aligned to their respective Business Unit, utilising specialist product knowledge alongside a professional and confident manner to deliver excellent customer satisfaction, develop new sales opportunities and achieve sales targets.
Accountabilities
- Achieve monthly/quarterly Revenue and Margin targets
- Build excellent customer relationships through proactive engagement and demonstrable specialist product knowledge
- Plan outbound calls to customers to generate new business opportunities
- Active inboundicies selling
- Provide accurate and timely quotations to customers
- Generate and own a pipeline of deals in TD SYNNEX's CRM system, which is regularly reviewed and updated
- Manage customer backorder expectations and reporting
- Proactively develop relationships with key internal and external contacts
- Ensure CRM system is well maintained and provides correct customer information
- Provide, sell and negotiate product information, pricing, special offers and promotions
- Ensure TD SYNNEX maintains service level agreements with customers
- Attain Key Performance Indicators (KPIs) such as daily talk time and outbound calls
- Sell the benefits of using TD SYNNEX and the company value proposition
- Develop and execute account plans to maintain and grow customer business, sometimes in conjunction with a Field Sales Executive or Business Development Manager
Knowledge, Skills and Experience
- Numerate with good attention to detail
- Excellent telephone manners
- Priority management and planning skills
- Strive to achieve set targets
- Understand sales processes
- Effective communication skills
- Good relationship building
- Working knowledge of Microsoft Word, Excel and Outlook
- Previous experience of IT systems for quotation, order entry and CRM preferred
- Knowledge of product set desirable but not essential
- IT industry knowledge desirable but not essential
What's In It For You?
- Elective benefits tailored to your country to best accommodate your lifestyle
- Grow your career through formal leadership and professional development programs and on‑demand courses
- Elevate personal well‑being with seminars, events and a global Life Empowerment Assistance Program
- Diversity, Equity & Inclusion initiatives and inclusive education opportunities
- Network with new coworkers during your first 30 days through our onboarding program
- Connect with your community via peer‑led inclusive communities, business resource groups, volunteering events and environmental/social initiatives
If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
Don’t meet every single requirement? Apply anyway.
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