About BizAway
Here at BizAway, we Deliver the Future of Travel.
We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, daily we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.
We know that success comes from People and deserves to be recognized.Proactivity and Reliability, Kind collaboration, and communication are the core values of our Solution Culture.
If you like challenges and would love to be part of one of the fastest-growing B2B scale-up then BizAway is the company you have been looking for.
We are looking for
We are looking for a driven and enthusiastic Travel Agent (m/w/d), with experience in customer care call centers (inbound calls, emails, and chats) who can solve customer concerns and create a seamless customer experience.
Your role in BizAway
* Made a reservation for our Client through the Platform and using our Provider
* Responding to our Client's requests through phone, chat, mail, and travel request through our platform
* Entering customer information in our system to issue reservations or update the booking
* Explaining rules and procedures to use our service in the Platform
* Explaining rules of service (hotel, car, train, etc.)
Your basic qualifications
* At least 5+ years of previous experience in the Travel Industry
* Basic knowledge of GDS systems (Amadeus, Galileo, or Sabre) or previous experience in a local travel agency
* Excellent knowledge, both written and spoken of the Italian AND English
* Availability to work in shifts with rotation
* High school diploma or equivalent required.
We are also interested in
* Customer Care experience
* Strong verbal and written communication skills
* Ability to learn and adapt to new software technologies
Our offer
A seat on a scale-up with skyrocketing growth
Attractive compensation, including equity in the company
Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
Multicultural and international team
Collaborative and smart environment to work and learn
Free coffee to kick-start your day and free beers to celebrate together
Hybrid working policy, and great offices in Europe
BizAway guarantees equal employment opportunities for all individuals, in compliance with Art. 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, and EU Directive 2006/54/EC. The selection process is open without any discrimination on the basis of gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Art. 13 of EU Regulation 2016/679 and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.