We are looking for a passionate talent to build our customer experience. The candidate will join the store team located in Rome Fiumicino Airport. The position will report directly to the Retail Area Manager. Main Responsibilities: - Provides comprehensive management of the retail store assigned, by coordinating business activities, supervising business relationship with key accounts, handling operational processes and administrative functions, in compliance with company guidelines and procedures - Provides continuous sales assessment, promotes actions to develop the business, also according to corporate guidelines - Is customer satisfaction oriented and leads the team accordingly, is responsible for the store Client Data Base development and promotes actions to engage clients to make them return to the store - Has an excellent knowledge of all internal procedures and is responsible for their application - Is responsible for internal training and for developing the resources of their team Key requirements: - Fluency in English, other language is a plus - Minimum 4-5 years of relevant experience in luxury retail - Self-motivated with positive attitude and professional selling techniques - Good customers focus with strong presentation, interpersonal and communication skills - Strong team player Place of work: Rome Fiumicino Airport In Golden Goose we foster uniqueness. Human capital is an extraordinary asset for our business and Diversity, Equity& Belonging have always been essential to our culture. Golden Goose is an inclusive employer, enabling each person to better express his/her/their authentic self, regardless of gender identity, sexual and affectional orientation, ethnicity, race, disability, or age.