Inside Sales Engineer (ISE)
An essential part of the selling process. The ISE provides a competitive quotation to our customer and via collaboration with an Outside Sales Engineer (OSE…the sales engineer who interacts directly with our customer), ensures the quotation becomes an order. The ISE position has similar duties to the Applications Engineer (AE) industry position, but the ISE is heavily involved in selling strategy, hence the position title differentiation. The ISE is the ultimate owner of the quotation process, as well as the owner of the quotation we provide to the customer. The ISE must have a strong foundational knowledge of Ruhrpumpen (RP) products, sales methodologies, and applications engineering processes.
Primary ResponsibilitiesPrepare timely and accurate customer quotations based on customer requirements, as well as proactive offerings of value-added alternates / solutions for the customer
Coordinate with both internal RP teams (OSE, product line teams, etc.) and external contacts such as key component sub vendors
Properly use quotation software tools, reference resources, & follow detailed RP processes
Work closely with sub vendors and properly qualify (both commercially and technically) sub vendor offers to ensure their offering is commercially and technically in line with RP needs for our customer
Understand customer’s commercial requirements (terms and conditions, etc.) and ensure RP quotation meets commercial as well as technical needs of the customer
Handle multiple tasks and projects as at any time ISE will have quotation tasks in various stages of quotation life (initial quotation work, ongoing customer clarification work, order handoff to RP factories for project execution, etc.)
As needed, participate in project meetings (at RP or customer location) to define the technical and commercial aspects that govern a customer’s project needsQualifications
Excellent multi-tasking and time management skills are a must as the work is deadline driven and ISE will have many quotation projects in different stages of the quotation life at any given time
In-depth working knowledge of hydraulics, mechanics, pumps (applications, sizing, mechanical operation), pump design standards (API, HI, ANSI, DIN, etc.)
Expertise in specific pump applications for processes in oil & gas, power generation, water treatment, etc
Knowledge of pump accessories (such as electric motors, mechanical seals and seal systems, etc.)
Degree in Engineering or Industrial Distribution preferred
2+ years Inside Sales/Applications Engineering experience preferred