The Nespresso story begins with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee.Position SnapshotPermanent ContractFull Time2 / 3 years of experience in direct customer salesExperience in team performance management (training, mentoring, and feedback)Position SummaryThe Assistant Floor Manager assists the Boutique Floor Manager in reaching sales/profit targets and reinforces customer loyalty by providing an outstanding customer experience. He/she will be responsible for executing the sales strategy, managing boutique operations, ensuring compliance, and acting as a deputy to the Floor Manager in their absence.A day in the life of...Lead Sales and Service in BoutiqueCoordinate daily customer service operations to achieve sales and profitability targetsAct as a role model in customer management (sales and service)Support the Floor Manager in assigning daily targets to the Coffee Specialist and help improve their sales performanceOptimize boutique resources to ensure coverage of activities such as welcoming, tasting, stock management, and visual merchandisingSupport the team in providing an outstanding customer experience to ensure client loyaltyCreate action plans to increase team performance and service qualityManage back-office operations following local and global boutique guidelines and procedures, ensuring consistency and complianceAlign the team on boutique and individual performance metrics (KPIs)Support individual development through ongoing training, feedback, and mentoringWhat will make you successful:Business and customer-orientedPassion and interest in Nespresso products and coffeeCreate a climate of trust where people are motivated to do their best
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