About This Role
We are seeking a highly skilled IT Help Desk Specialist to join our team. As an IT Help Desk Specialist, you will be responsible for providing technical support and assistance to users across various locations.
Key Responsibilities:
* Troubleshoot and resolve hardware, infrastructure, and software issues.
* Stage, configure, deploy, and track new and existing personal desktops, laptops, and peripherals.
* Provide specialized advice and training to users on the optimal use of computer equipment and software.
* Manage well-defined department tasks (test programs and in-house tools, selection and evaluation of hardware and software, etc.).
* Document IT service issues in the IT service management system.
* Draft and publish support documentation.
Requirements
* Bachelor's degree in computer science, information technology, or related area of study required OR equivalent work experience (Microsoft Certified Professional designation would be a plus).
* Excellent communication skills with fluency in English is required.
* 2+ years of experience in a technical support or analytical position.
* Experience installing, configuring, and maintaining computer hardware and associated network equipment required.
* Understanding of networking technologies such as Ethernet routing and switching, wireless LANs, DHCP, DNS, etc.
* Exposure to a wide variety of software applications including MS Office 365, AWS and various cloud applications, backup tools, antivirus tools, etc.
* Proficiency in operating system installation and configuration (Windows, Linux).
* Familiarity with Windows Active Directory, and GPO implementation.
* Familiarity with virtualization technologies (e.g., VMware, Proxmox).
* Familiarity with DevOps tools and practices would be a plus.
* Understanding of security best practices in IT, including data protection and access control (e.g., TISAX standard).
* Strong problem-solving skills with the ability to think logically and critically.
* Ability to work independently and prioritize tasks effectively.
* Excellent customer service orientation.
What We Offer
* A dynamic and highly talented team of experts.
* The opportunity to bring in your own ideas, implement them and make them accessible to a large customer base.
* A hybrid work policy asking employees to report to the office 3 days per work week.
* An attractive salary and additional company benefits.
We're an Equal Opportunity Employer, dedicated to creating an inclusive workplace for all.