Piano di Sorrento, ITA Hybrid Fixed term Full Time 40 hours/week, starting 13/05/2022 We are seeking digitally experienced and helpful individuals like you to join our diverse team of: Operations Agents You will be responsible for communicating booking updates with our key excursion & transfer suppliers and destination teams to ensure smooth Service Delivery operations. If you have the right to work in Italy and speak Italian and English, keep on reading! ABOUT OUR OFFER Competitive salary package 1-2 days off per week 40 working hours per week Fixed-term, 7-month contract starting on 01/03/2025 Paid training days plus free access to TUI Learning Hub, TUI Skills Academy, and language lessons Participation in charity and sustainability initiatives like the TUI Care Foundation, with access to our WeCare Team & Wellbeing Hub Seasonal or permanent contracts with career growth opportunities tailored to your skills ABOUT YOU Excellent verbal and written communication skills in English; additional European languages are advantageous Strong organizational skills and ability to work in a fast-paced environment Experience in leisure and tourism industry is desirable Flexible working hours, including shifts Monday-Sunday Problem-solving skills and digital literacy Adaptability to change and quick learner Collaborative team player Ability to prioritize daily workload ABOUT THE JOB Manage hotel and land service reservations for groups and individuals Handle last-minute operational changes and reservations Ensure timely and detailed reservation management and communication with suppliers Load reservations into the system accurately Send documents and vouchers to clients Provide proforma invoices when pre-payment is required Monitor and request pre-payments from clients and suppliers Resolve operational issues daily Assist clients on-site via emergency line Recheck reservations daily and monitor booking positions Check supplier invoice discrepancies Communicate effectively in English and Italian with the team and suppliers At TUI, we embrace diversity, equity, and inclusion, encouraging everyone to come as you are—because together, our potential is limitless. TUIDestinationJobs TUIJobs LetsTUIit J-18808-Ljbffr