PpOur Front Office Agents will be the first point of contact with the Hotel's guests, greeting them politely and handling all Front Office operations to deliver outstanding guest services. /p h3Main activities /h3 ul liMeeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns, /li liManaging inbound and outbound e-mails and administrative work, /li liReporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge, /li liAdopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue, /li liKeeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events, /li liCompleting audit procedures, /li liResponding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner, /li liEnsuring full and constant compliance with the Hotel standards and HealthSafety procedures, /li liCollaborating with local law enforcement and emergency services when necessary. /li /ul h3Qualifications /h3 ul liExperience as receptionist in structured hotels with standards’ knowledge, /li liExcellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels, /li liProblem solving especially in high-pressure situations, /li liGood proficiency in using hotel management softwares and MS Office, /li liBachelor's degree in Hospitality Management or foreign languages is highly preferred, /li liAdvanced level of English and Italian, and any extra european language. /li liAbility to communicate in Chinese, Arabic, or Russian is also valued. /li liAvailable for shifts during the weekends and holidays and some nights in rotation, /li liLegal right to work in Italy. /li /ul h3Additional Information /h3 ul liA competitive package (base salary and yearly premio) /li liMedical Insurance, integrating Collective Labor Agreement one and extended to the family /li liTicket Restaurant /li liAnnual leave /li liALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide. /li liLearning development: Opportunity to develop your talent and grow within your property and across the world! /li liOur commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. /li /ul /p #J-18808-Ljbffr