IT Service Change Management - Requirements Definition and Management - Risk Management Duties and Role: IT Service Change Management - Provides status reports for implemented IT service changes to senior management. - Implements routine changes in a live IT service environment. - Generates schedule and time estimates for IT service changes. - Participates in analyzing the risks, costs and benefits of proposed IT service changes. - Documents the procedures and changes made in IT service. Change control - Develops, documents and implements changes based on requests for change. - Applies change control procedures. - Applies tools, techniques and processes to manage and report on change requests. Requirements definition and management - Assists in the definition and management of requirements. - Assists in the creation of a requirements baseline. Risk management - Undertakes basic risk management activities. - Maintains documentation of risks, threats, vulnerabilities and mitigation actions. Requirements: Skill, Knowledge & Experience: - Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience. - 3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholders. - Training/Certifications: ITIL v3/v4 Foundation Certification