As the Product Manager Service (PM), the core mission is to shape and support Service Offerings that are practical, sustainable, and aligned with customer needs. Collaborate across the organization to define these offerings, understand the Solution Context, and outline the Service Vision Roadmap, with a strong focus on Digitalization and Features necessary for success. The focus spans Service Pricing, Service Margin, Spare Parts, Service Kits, Service Contracts, and future Digital Services within the Belimed Digitalization Portfolio. Engage with Service Leaders globally, liaise with the Global Product Manager, Equipment, Connectivity, Consumables, and other stakeholders—this role is about making it happen beyond the local team. Tasks & Responsibilities The Product Manager ensures a full Global Service Offering and the profitable growth of the Service Business in their area of responsibility, together with the Service Business Development Manager. Product lifecycle management Product Launch / Phase-in: Collaborate with Product Management, R&D, and Marketing to ensure all service relevant aspects are addressed during product launch. Create service documentation, training materials, and support resources. Product in Market: Manage changes in spare parts and service kits, own spare part pricing strategy, manage service kits (creation, content, pricing), ensure data documentation, support service training, and manage end-of-service communication and phase-out related to equipment lifecycle. Digitalization / Remote Service Be the point of contact for new SmartHub features for the Service business. Link to PM Connectivity for backlog creation and integration in PI-planning. Refine remote service processes and roll out within SteelcoBelimed organization based on market readiness. Participate in Program Increment (PI) Planning, set PI objectives for Service, and ensure successful implementation. Customer Experience Measure and analyze service performance, implement data-driven improvements to meet KPIs. Maintain regular contact with customers to understand needs and build relationships. Develop and execute service sales and training initiatives, and collaborate with Marketing on service portfolio initiatives. Service offering Conduct market research and competitor analysis to identify trends and opportunities. Work with Business Development to gather customer needs and translate them into new service products. Implement standardized contract offerings, develop pricing strategies based on TCO, and create harmonized quotation templates across geographies. Design initiatives to boost service sales and maintain documentation of offerings, training, and resources. Strategic projects Support integration to form a unified SteelcoBelimed Service unit. Position Service as a driver for profit within the organization. Develop knowledge about CSSD applications and infection control norms within the service organization. Skills & Competencies Market and customer-oriented with a strong service mentality. Analytical and strategic thinking skills. Insight into customer needs and ability to develop go-to-market plans. Organizational agility and proactive problem-solving. Effective communication and presentation skills. Multilingual: Business fluent in English and/or Italian; additional languages are a plus. Education BSc or MSc in Business, Economics, or related field. Experience in Project Management (Scrum, SAFe) is a plus. Experience & Background Minimum 5 years in product management. Experience in the medical industry or capital equipment sector preferred. Willingness to learn and adapt in a fast-evolving environment. Location: STEELCO S.p.A. – Via Balegante 27, Riese Pio X (TV). Department: Global Service Department Type of work: Full-time (8:00 – 17:00) Type of contract: Permanent Only applications with attached CVs will be evaluated. Information pursuant to EU Regulation No. 679/2016 regarding data processing. J-18808-Ljbffr