We are looking for
a driven and enthusiastic Senior Travel Agent, with experience in customer care call centers (inbound calls, emails, and chats) that can solve customer concerns and create a seamless customer experience.
Your role in BizAway :
1. End-to-End Travel Management: Independently manage business travel requests from initial quotation to final confirmation.
2. Comprehensive Booking: Utilize a Global Distribution System (GDS) to plan and book flights, hotels, car rentals, and other necessary services.
3. Policy-Compliant Guidance: Offer expert advice and recommend optimal travel solutions, strictly adhering to client corporate travel policies.
4. Adaptive Problem Solving: Professionally and promptly handle changes, cancellations, and unforeseen situations, including emergencies.
5. Client Relationship Management: Foster high client satisfaction and cultivate lasting professional relationships.
Your basic qualifications
6. Proven experience of at least 3-5 years as a Travel Agent, preferably in the business travel (corporate travel) sector.
7. Excellent knowledge of English and one of these languages (Italian or Spanish or Portoguese or German or French language).
8. Excellent knowledge of at least one GDS (e.g., Amadeus, Sabre, Galileo).
9. Strong customer orientation and excellent communication skills.
10. Precision, attention to detail, and the ability to work independently.
11. Exceptional problem-solving skills and the ability to handle stress.
12. Knowledge of tourism market dynamics, airfare rates, and visa regulations.
We are also interested in
13. Highly organized and detail-oriented, with the ability to work effectively under pressure.
14. A natural problem-solver, skilled in navigating complex situations.
15. Tech-savvy and proficient with digital tools, demonstrating a keen interest in technology.
16. Multilingual abilities are a plus.
Our offer
Contract type: Permanent
Working hours: Full-time – 40h/week, with rotating shifts that may include night shifts, weekends, and public holidays.
Hybrid: Smart Working Policy (2 days remotely and 3 in the office), flexible working hours and great offices in Europe
Salary: Starting from the 4th level and abovewith a salary range from 25K to 35K, in accordance with the National Collective Agreement for the Commerce sector (CCNL Commercio)
Equity in the company (stock options plan) and a Welfare program
A seat on a scale-up with skyrocketing growth
Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
Multicultural and international team
Collaborative and smart environment to work and learn
Free coffee to kick-start your day and free beers to celebrate together