The successful candidate will work at
The Westin Palace in Milan
, delivering an impeccable standard of service in a stylish, high-end business and fashion district. The core mission is to
create a memorable, unique, and revitalizing guest experience
that goes well beyond basic transactions.
The keys responsibilities are:
* Central Guest Communications (Service Express):
Act as the primary communication hub, operating the switchboard to
answer, log, and process all guest calls, requests, and concerns
with efficiency and courtesy. This includes handling wake-up calls, screening, call forwarding, providing information, and ensuring accurate message relay.
* Proactive Guest Experience:
Guide guests through their entire stay, taking
initiative
to deliver a wide range of services. This involves sharing local area highlights and ensuring all transactions feel seamlessly integrated into the overall experience.
* Issue Resolution & Coordination:
Utilize
strong problem-solving skills
to ensure all guest needs are met promptly. This involves
coordinating communications between various departments
, dispatching bell/valet staff, and conducting necessary follow-up to guarantee guest satisfaction.