Established Search is excited to be exclusively partnered with an innovative organisation in the surgical ophthalmology space, dedicated to improving vision and quality of life for individuals with untreatable retinal disorders.
Job Title:
Patient Journey Manager
Location:
Specify location here
Job Category:
Other
EU work permit required:
Yes
Job Reference:
458220262701347635233714
Job Views:
2
Posted:
23.05.2025
Job Description:
The Patient Journey Manager will serve as a vital link between clinical partners, rehabilitation teams, and patients—ensuring seamless coordination across the entire treatment pathway. From initial patient selection through surgery and post-operative rehabilitation, you will be the primary expert guiding all stakeholders to achieve optimal outcomes.
Responsibilities:
1. Build strong relationships with implanting centres and rehabilitation teams.
2. Provide hands-on training to clinical personnel, including visual rehab and low vision professionals.
3. Support and oversee the complete patient journey, including selection, surgery follow-up, and long-term rehab.
4. Collaborate with commercial and medical teams to activate new treatment centres.
5. Engage with patient groups, doctors, and referral networks to raise awareness and increase access to care.
6. Facilitate communication between surgical and rehab teams to ensure continuity and quality of care.
7. Coordinate patient testimonials for awareness campaigns.
8. Act as a key contact for patient support challenges and incident reporting.
Qualifications:
1. Degree or qualification in Orthoptics, Optics, or a related low vision field.
2. 3–5 years' experience in medical devices and/or pharmaceuticals, ideally within ophthalmology.
3. 3–5 years' experience in low vision rehabilitation.
Desired Skills & Attributes:
1. Passion for patient care and improving quality of life.
2. Strong communication and presentation skills with a patient- and customer-centric approach.
3. Effective project management skills across multidisciplinary teams.
4. Adaptable, proactive, and able to work under pressure.
5. Fluency in the local language and proficiency in English.
6. Proficiency with MS Office; tech-savvy mindset preferred.
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