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Job Description - Front Office Agent (HOT0C6XP)
Job Number: HOT0C6XP
Work Locations
Job Overview
A Front Office Agent takes part in daily Front Office operations and works with customers and Guests. The role involves demonstrating abilities to work in the hotel management sector.
Responsibilities
* Ensure accurate and efficient running of reception including check in/out procedures
* Respond to Guest queries in a timely and efficient manner
* Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
* Demonstrate a high level of customer service at all times
* Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
* Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
* Answer switchboard calls, as required
* Ensure all Guest deliveries and messages are received effectively and efficiently
* Act in accordance with fire, health and safety regulations and follow the correct procedures when required
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Attend appropriate training courses, when required
* Follow and adhere to company brand standards
* Assist other departments wherever necessary and maintain good working relationships with Team Members
Qualifications & Requirements
* Previous experience in a customer-focused industry
* Positive attitude and good communication skills
* Commitment to delivering a high level of customer service
* Ability to work on your own and as part of a team
* Competent level of IT proficiency
* Knowledge of OnQ System
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Schedule
Full-time
Brand: Hilton Hotels & Resorts
Job Category
Guest Services, Operations, and Front Office
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