Fluent level of Italian and English is required. You must have a valid Driver's license. Please submit your CV in English.
YOUR MISSION
* Manage a portfolio of customers to drive business growth, enhance satisfaction, and foster long-term relationships. Implement tailored strategies that align with CHEP’s business objectives, focusing on growth opportunities and delivering value-driven solutions. Serve as the primary customer liaison, ensuring their needs are met and contributing to revenue growth and customer retention.
YOUR GOALS
* Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction. Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations. Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease. Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs. Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty. Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees. Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes. Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.
WHAT WE ARE LOOKING FOR
* 3-5 years experience in a customer-facing, field-based role. A business-related degree would be desirable but is not essential. Analytical mindset with great attention to detail. Strong networking, relationship-building, and interpersonal skills. Excellent commercial negotiation and presentation skills. Experience with Salesforce. Familiarity with CHEP’s value proposition. Supply Chain Mapping. Demonstrable success in negotiation skills. Experience working with financial measures and KPIs. A team player with the ability to work independently.
WHAT WE OFFER
* Attractive salary plus annual bonus based on performance. Company car. Lunch vouchers. Flexible working with a hybrid model. Opportunity to participate in the Brambles share program. Monthly webinars on topics like technology, supply chain, mental health, etc. Referral bonus for sharing top talent. Personal growth plan focusing on training and coaching. An international organization with a family business atmosphere.
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