H3IT Service Delivery Lead - Release, Naples /h3h3Client: /h3pMSC CRUISES /ph3Location: /h3pNaples, Italy /ph3Job Category: /h3pOther /ph3EU work permit required: /h3pYes /ph3Job Reference: /h3pe7bb85576c13 /ph3Posted: /h3p24.06.2025 /ph3Expiry Date: /h3p08.08.2025 /ph3Job Description: /h3pbJOB PURPOSE /b /ppThe IT Service Delivery Lead is responsible for overseeing daily operations in Release Management, supporting the complete software delivery lifecycle. This role involves working closely with IT and business teams from planning to deployment, including development and testing phases. /ppbKEY ACCOUNTABILITIES /b /pulliDevelop and implement processes for measuring business stakeholder satisfaction with service delivery. /liliMonitor release strategies and deliverables, manage risks, and resolve challenges impacting scope, quality, and schedules. /liliReport on service performance against KPIs, SLAs, and SLOs. /liliEnsure service quality and performance, factoring in future demand for capacity planning. /liliIdentify and implement service improvements to enhance customer satisfaction and stability. /liliAssist delivery teams with documentation such as HLD, LLD, and Test Plans; prepare execution plans and review changes. /liliAnalyze and report service status to senior management regularly. /liliMaintain effective relationships with other departments to ensure successful implementation of strategies. /liliHandle contracts with external contractors. /liliRequire 5-7 years of experience as an IT Service Delivery Manager. /liliMaster's degree in computer science, engineering, or equivalent. /liliFluent in English, both written and spoken; additional languages are a plus. /liliTranslate business requirements into technical specifications; detail-oriented and solution-focused. /liliManage internal and external stakeholders effectively. /liliExperience in supplier governance, service setup, and management. /liliProven knowledge of Service Management frameworks like ITIL, COBIT, and Agile Service Management; certifications are advantageous. /liliExperience with SLAs/OLAs implementation and monitoring. /liliExperience integrating ServiceNow with other tools and platforms. /liliDeveloping service procedures, interfacing with providers/customers, and maintaining documentation. /liliExperience with digital transformation and process automation. /li /ulpbNote: /b If you do not hold a passport for the country of the vacancy, a work permit may be required. Please check our blog for more information. /ppApplications should be submitted via the 'Apply now' button. Bank or payment details should not be included in your application. Eurojobs.com is not responsible for external website content. /p #J-18808-Ljbffr