OverviewAt A-ROSA resorts, our guests enjoy exceptional and unforgettable experiences right on their doorstep. Whether seeking excitement, relaxation, or simply a stylish retreat, we offer a blend of luxury, adventure, and a high feel-good factor. Our team is key to this success. As passionate hosts and team players, our employees shape the unique A-ROSA atmosphere, where dedication, innovation, and a warm welcome create the perfect environment for our guests to feel at home. Now, A-ROSA is bringing its innovative philosophy to Italy, with a new prestigious 5-star resort on the western shores of Lake Garda. This exceptional location, nestled between olive groves and overlooking crystal-clear waters, embodies the Mediterranean lifestyle. We are seeking a Human Resource Manager / Quality Manager (m/f/d) to bring the essence of our A-ROSA experience to life in this stunning setting.Responsibilities
The S&M Manager is in charge of:Achieves S&M goals defined in coordination with General Manager and Company S&M TeamImplements strategies to improve market penetration and sales productivityIncreases sales volume and profitability by formulating and executing projects for all market areas as stated in the Hotel Business PlanImproves call productivity monitoring and tracking results and analyses sales statistics to formulate profitabilityReviews market analysis to define client needs, occupancy potential, desired rates, etcNegotiates with clients to achieve maximum profit while satisfying client needsMeets the budgeted S&M results and profit margins by soliciting, evaluating, selling and confirming businessPlans for and implements strategies to maintain and increase the volume of business through S&M promotion, potential markets needing coverage, advertising and special projectsMonitors the S&M Department's budget, taking corrective actions for any deviationMaintains accurate S&M statistics and account records and provides feedback to General Manager on changing market conditions and trends in competitionSupport all the marketing area activities
Requirements
Quality management skills are neededMinimum 2 years work experience preferably at a high-level Hotel in the same roleItalian and English confidence are mandatory. German language skills are a plusGreat attention to details, problem solving, punctuality, proactivity, flexibility and team working skillsMaster degree preferably
Benefits
Full time fix term contract according to C.C.N.L. Settore TurismoStaff house in the middle of the center of SalóCanteen and breaksFood&Beverage discountsFamily&Friends discounts in the ResortStrategic position (just 1 km distance from the Resort to Salò beaches, ferries pier, historic center and promenade)Career opportunities in a successful and international group
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