Overview
For one of the Group's Corporate Stores located in Rome and its surrounding area, we are looking for a Store Manager with proven experience in a similar role. The Store Manager is responsible for delivering a highly engaging and memorable customer experience. In this role, they will lead the team in promoting brand and product awareness, representing the brand with passion, and enthusiastically communicating the company's values. The Store Manager will also play an active role in maximizing the store's commercial potential, in line with the company’s strategic objectives. As a key brand ambassador, they will embody and promote the Swatch culture and values.
Responsibilities
* Actively support customers throughout the purchasing process by maintaining a constant presence on the shop floor.
* Guide the team in maximizing sales and performance, ensuring that customer service consistently delivers an excellent shopping experience aligned with brand philosophy, corporate image, and company guidelines.
* Communicate clearly and effectively with both customers and team members by actively listening, identifying opportunities, developing solutions, and setting an ongoing example in addressing current and future challenges.
* Oversee the planning, organization, and delegation of store activities and all operational processes to ensure maximum productivity, efficiency, and profitability.
* Monitor and analyze both quantitative and qualitative KPIs, providing regular feedback and reports to management and headquarters through tailored analyses and reporting tools.
* Collaborate cross-functionally with relevant departments to optimize store layout and maintain high standards of shop cleanliness and functionality.
* Foster a collaborative and inclusive work environment through regular feedback sessions, coaching, and team or one-on-one meetings.
* Actively support staff development and remain open and curious about identifying new external talent to strengthen the team.
Qualifications
* Proven retail experience of 3 years covering similar positions in a leading luxury and premium Company.
* Excellent communication skills.
* Planning, organizational skills.
* Ability to work in a team.
* Results driven and analytical mindset.
* Knowledge of retail customer experience.
* Solid experience in working to and driving KPIs and sales targets.
* Ability to prioritize and communicate effectively, deal with pressure.
* Proactive, problem-solving, entrepreneurial approach, team worker and positive outlook, keen attention to details.
* Knowledge of MS Office, especially Excel.
* Strong knowledge of spoken and written English.
Contact
Alessia Nicosia
Via del Corso
Roma (Lazio)
Italy
Company Address
The Swatch Group (Italia) S.p.A.
Via Washington, 70 IT- Milan
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