PpThe Technical Delegate will have to perform missions to accelerate repair vehicles in EE. /p pEach TD could work on a single vehicle or on an issue affecting several vehicles. He’s part of the technical Assistance process and team. /p pThis SoW covers all required intervention and related services on Fleets vehicles (Failure investigation, Root Cause analysis and repair, SW update, Field Action execution, High Voltage battery repair etc.). /p h3Deliverables /h3 ul liThe TD will have to use PAMIR for having the full traceability of each case. /li liThe TD will have to perform mission at dealer shop, transferred from Level 1 or Level 2. /li liWorking also with other departments, he will have to fill-in some CIR-A (Customer Incident Report-Assistance) to explain every issue affecting several vehicles to ask Engineering to provide robust solution. /li liEfficiency will be measured through: Positive solutions and Leadtime of the cases assign to the TD /li liService level Expected (to be confirmed after the bid assignment): managing 1 visit/ day, visit reporting in Customer Systems /li /ul /p #J-18808-Ljbffr