PDorel Juvenile is the world's leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what sets our products apart; durable, helpful, and caring. /ppbYour mission /b /ppAs a Key Account Manager at Dorel Juvenile Europe, you will play a pivotal role in nurturing and expanding relationships with our most significant clients. Your focus will be on driving business growth, promoting customer satisfaction, and ensuring long-term success for both parties. This role requires a combination of strategic thinking, interpersonal skills, and business acumen. /ppYou will take care about Italian market and be based at our Italian HQ near Bergamo. /ppbKey responsibilities /b /pulliClient Relationship Management : Developing and maintaining strong relationships with key clients, understanding their needs, and acting as the main point of contact for any inquiries or issues. /liliAccount Strategy Development : Collaborating with various departments to create tailored strategies for each key account, aligning with the client's goals and objectives while maximizing business opportunities. /liliRevenue Growth : Driving revenue growth by identifying upsell and cross-sell opportunities within key accounts, as well as negotiating contracts and pricing structures to maximize profitability. /liliCustomer Satisfaction : Ensuring high levels of customer satisfaction by providing exceptional service, addressing concerns promptly, and consistently delivering on promises. /liliMarket Analysis : Staying informed about juvenile industry trends, competitor activities, and market developments to identify potential threats and opportunities for growth. /liliPerformance Tracking : Monitoring key account performance metrics, such as sales targets, customer retention rates, and profitability, and taking proactive measures to address any deviations from targets. /liliCommunication and Reporting : Providing regular updates on key account status, including progress against goals, challenges faced, and upcoming opportunities. /liliProblem Resolution : Acting as a mediator in resolving any conflicts or issues that may arise between Dorel Juvenile Europe and key clients, ensuring a premium service. /li /ulpbYour profile /b /pulliDegree in Marketing, Sales or similar; /liliPrevious experience in sales, account management or customer relations in a business environment, preferably in a management or supervisory role; /liliKnowledge of our childcare and children's markets, including trends, competition, and sector-specific challenges; /liliExcellent verbal and written communication skills, able to articulate the company’s value propositions and solve problems effectively clearly and persuasively; /liliProven ability to negotiate contracts, prices, and conditions with clients, seeking to maximize profitability and client satisfaction; /liliStrong focus on meeting objectives and results, capable of developing effective strategies to boost sales growth and the profitability of key accounts; /liliAbility to effectively manage multiple accounts and priorities, ensuring that efforts are aligned with our strategy and objectives; /liliFluency in English (mandatory); /liliProficiency in Microsoft Environment and other relevant software applications (mandatory); /liliStrong organizational and time-management skills, with the ability to prioritize tasks effectively. /li /ulpbAre you ready to grow with us? /b /ppThe people behind our products and brands make Dorel Juvenile an even stronger company. We are extending our leading market position and believe team spirit, personal drive, and accountability can make a real difference in achieving sustainable growth. This is essential for our future. We invite you to grow with us! /ppDo you want to be part of the growth of the next generation? Dorel needs your contribution! Send your resume in English. /ppOnly the candidates with the intended profile will be contacted in two weeks’ time /ppJ-18808-Ljbffr /p #J-18808-Ljbffr