Mercier Consultancy MD is excited to present a wonderful opportunity for Italian Speaking Customer Service Representatives for a thriving E-Commerce Platform' with the opportunity to work in beautiful Greece. This role is tailored for individuals who are passionate about e-commerce and dedicated to providing exceptional customer service support. As a representative' you will assist customers in Italian' guiding them through their online shopping experience and addressing their inquiries. Key Responsibilities - Manage customer inquiries regarding products' orders' shipping details' and returns via phone' email' and chat in Italian. - Provide detailed information about product features' pricing' and promotions to enhance the customer shopping experience. - Assist customers with order modifications' cancellations' and tracking information. - Resolve customer complaints promptly and effectively' ensuring a positive shopping experience. - Document all customer interactions and feedback in the CRM system for future reference and follow-up. - Collaborate with logistics and fulfillment teams to address any order-related issues and improve service delivery. - Stay updated on product offerings and e-commerce trends to provide relevant and timely assistance. Requirements - Fluency in Italian (both written and spoken) is essential, knowledge of English is a plus. - Previous experience in customer service' especially within the e-commerce or retail sectors. - Strong communication skills with a friendly and customer-focused attitude. - Ability to address issues and inquiries effectively while demonstrating empathy and understanding. - Excellent organizational skills and the capability to handle multiple tasks in a fast-paced environment. - Familiarity with e-commerce platforms and customer relationship management (CRM) software is desirable. - Willingness to work flexible hours' including weekends and holidays as necessary. - Relocation to Greece is required for this position. Benefits - Competitive Monthly Salary - 2 Extra Salaries Per Year - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More