PURPOSE OF THE JOB - Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints - Compliant with internal processes and procedures (e.g. ABBOTT Quality System) and with the applicable legislation. - Manage all daily activities in Order Entry independently and actively support local Customer Service management ROLES & RESPONSIBILITIES Front office activities: - Receive & process orders for all customer - Follow up on pricing discrepancies with Customer Service management/tender department/division manager/sales manager - Issue required credit notes for returns and complaints within the official procedural deadlines - Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable; investigation of claims and follow-up for emergency - Organizing return shipments Back office activities: - Follow procedures related to the receiving, checking and creation of the sales orders/invoices - Production of relevant paperwork i.e. packing lists, proforma invoices and credit notes - Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicing - Daily control of invoices issued by the system, checking all orders have been invoiced - Issue required credit notes for cross-charges, rebates and price corrections within the official procedural deadlines - Follow up on backorders - Follow up on customer support request - Master Data Maintenance (customer) - Actively participate in any required product tracking research when required General activities: - Run reports and ensure appropriate actions are taken by Customer Service Representative - Work on process improvement and projects under the supervision of the Customer Service supervisor/manager - Meet all rules listed in the ANI Policies EDUCATION & COMPETENCIES - Upper secondary diploma/High school diploma - country specific - Strong practical experience in Order Entry - Fluent in local language - English - high level, written and spoken - Knowledge of Microsoft Office - Knowledge of ERP packages (BPCS, SAP) - Team player - Customer oriented - Good organization ability - Good communication skills for internal and external contacts - Positive reaction to working in a “deadline” environment, stress resistant - Integrity - Sensitive of initiative and adaptability to permanent evolving organizations - Sensitive to the importance of the product - Experience in e-Commerce